Building an Enterprise Healthcare AI Platform: Partnering with Hospitals to Transform Patient Care

By Nidhee Krishnan, MBA, Product Manager, Point-of-Care, HDAI 

Nidhee is a product manager at Health Data Analytics Institute (HDAI), with over a decade of healthcare and hospital systems experience in various roles. She focuses on AI at the point-of-care and is vital in guiding HDAI’s product strategy, product adoption, and innovation. Her two years of medical school training allows her to have a true clinical lens when working on operationalizing improvements to the clinical workflow.   

Overview

In the ever-evolving landscape of healthcare, the integration of Artificial Intelligence (AI) and data analytics has become a pivotal force in reshaping how providers deliver care. For healthcare systems, partnering with Artificial Intelligence providers is crucial to achieving meaningful advancements that not only improve patient outcomes but also alleviate the immense burdens placed on healthcare providers. Let’s explore how the symbiosis of an enterprise AI platform developed in collaboration with hospitals can reduce provider burden and cognitive burnout, expand data sources, and maintain strong feedback loops and relationships.

Reducing Provider Burden and Cognitive Burnout

Healthcare providers are under constant pressure to deliver high-quality care while managing an overwhelming number of administrative tasks and data. This dual responsibility often leads to cognitive burnout, affecting their ability to provide the best care possible. An enterprise healthcare AI platform can play a significant role in mitigating these challenges.

1. Enhancing Clinical Decision Support

AI-driven decision support systems can analyze vast amounts of medical data to provide evidence-based recommendations. These systems assist providers in making informed decisions quickly, reducing the cognitive burden of sifting through extensive medical literature and patient records.   

For example, at a large Ohio-based hospital system, HDAI’s predictors are integrated seamlessly into Pre-Admission Testing triage workflows, helping the team decide on the level of care necessary in the Pre-Surgical Clearance process.  

2. Streamlining Communication

AI platforms can facilitate seamless communication between different departments and care teams. By providing real-time updates and insights, HealthVisionTM ensures that all team members are on the same page, reducing the chances of miscommunication and improving efficiency. At Houston Methodist, HDAI is empowering the Case Management teams to engage in data driven discussions during multi-disciplinary rounds. This work has led to proactive, appropriate intervention by hospice and palliative teams, and to valuable discussions about patient recovery needs in the post-discharge phase.

Expanding Data Sources and Synthesizing Information

In healthcare, the volume of data generated is staggering. However, much of this data remains underutilized due to the lack of tools to synthesize and analyze it effectively. An enterprise healthcare AI platform, like HealthVisionTM, addresses this challenge by expanding access to data sources and synthesizing it into actionable insights. 

1. Integrating Diverse Data Sources

HealthVision integrates data from various sources, including electronic health records (EHRs), billing claims, and even social determinants of health. This integration creates a holistic view of each patient, enabling more accurate baselines and valuable insights that are delivered within the provider’s native electronic medical record (EMR). 

HealthVision

2. Real-Time Data Analysis

AI algorithms can process and analyze data in real-time, identifying patterns and trends that might be missed by human analysis. By leveraging HL7 and FHIR integrations, professional billing data as well as data from Medicare servers where applicable, we can rapidly ingest, synthesize and deliver insights and predictions at the point-of-care. This allows physicians to make decisions proactively, preventing adverse events and excess utilization, which facilitates stronger outcomes and workflows that can be scaled across an enterprise. 

Maintaining Strong Feedback Loops and Relationships

Developing an enterprise healthcare AI platform is not a one-time effort; it requires continuous collaboration and feedback from healthcare providers to ensure its effectiveness and relevance. Establishing and maintaining strong feedback loops and relationships with hospital partners is essential. 

1. Building Trust and Transparency

Maintaining transparency about how the AI algorithms work and ensuring data privacy and security builds trust with healthcare providers. Transparent communication about the benefits and limitations of the AI platform fosters a collaborative relationship, leading to thoughtful and scalable innovation. With all our collaboration partners, including Houston Methodist, we maintain open lines of communication allowing them to build trust with our product and our predictors, and shape the offering of the product while maintaining responsible use of AI predictors. 

2. Pilot and Demonstration Programs

Engaging in pilot programs with hospitals allows for real-world testing and refinement of the AI platform. Providers can offer valuable insights and feedback, helping to fine-tune the system to meet the needs of the market. At Houston Methodist, we work with the Cardiovascular Service Line to optimize readmissions by enabling data driven discussions throughout the patient journey, from pre-operative optimization to post-operative discharge and intraoperative interventions, as needed. They are applying the risk models to prioritize the highest risk patients for follow-up appointments. While seemingly simple, this targeted intervention is resulting in promising reductions in adverse events. 

3. Ongoing Training and Support

Continuous training and support for healthcare providers are crucial for the successful implementation of AI. Ensuring that providers are comfortable and proficient with the AI tools leads to better adoption and utilization. By maintainingclose touchpoints with key teams within a hospital system, we can interact with providers at every point of the care journey, as they navigate their daily workflows, interacting with different disciplines, specialties and modalities. This allows for a natural scaling of the product in parallel with at-elbow support for care teams as they adapt to utilizing the product in daily operations. 

4. Regular Feedback Mechanisms

Establishing regular feedback mechanisms, such as surveys, focus groups, and user committees, allows for the continuous collection of input from end-users. This feedback is vital for identifying areas of improvement and ensuring that the AI platform evolves in line with the needs of the providers.  

Developing an enterprise healthcare AI platform in partnership with hospitals is a transformative endeavor that can significantly enhance patient care while reducing provider burden and cognitive burnout. By enabling real-time synthesis of information, AI platforms empower providers with the tools they need to make better-informed decisions. Maintaining strong feedback loops and relationships with hospital partners ensures that the platform remains relevant, effective, and continuously improving. Together, we can harness the power of AI to create a healthier future for all. 

Contact us!

If you would like to discuss your work in the healthcare space and learn more about HDAI, please reach out to [email protected]. We would love to speak with you.  

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George Pace

VP Business Development, Payer Markets

George has over two decades of consulting, business development and client success experience in health care, working with both providers and payers to address their most pressing challenges. The bulk of his healthcare career was with The Advisory Board, Optum, Premier and Verisk Health, with a focus on risk mitigation, value-based care and population health management. He is deeply passionate about helping healthcare organizations do their best for their patients and beneficiaries. 

When he’s not working, you will find him playing guitar, riding his bike or spending time with family, friends, and his dog Luna.  

Summer Kramer
VP Clinical Programs

Summer is a clinical pharmacist with over 15 years of experience in the healthcare industry, including hospitals, payors, and start-ups. Summer has focused her career on clinical program development and healthcare analytics with a constant drive to improve patient outcomes.

Residing in the pacific northwest, Summer enjoys hiking, camping, sailing, and traveling. She received her PharmD from the University of New Mexico, College of Pharmacy.  

Karan (Kay) Mansukhani
VP Business Development

Kay has a decade of experience in population health analytics.  Starting his career in Maryland’s state-designated HIE – CRISP,  he was entrusted to set up the infrastructure and data elements needed by health system to achieve CMMIs Triple Aim. Kay is a trained epidemiologist who has a passion for preventive medicine, psychology, and anthropology. Kay enjoys spending lazy days with his wife Sonal, and son Avtar on the beach.  Kay also enjoys listening to podcasts, playing the guitar and badminton. He received his joint MPH MBA from Johns Hopkins University.

Kevin Sampson
VP Finance

Kevin is a CPA with 25 years of executive and managerial experience in accounting, corporate finance, and operations in a variety of industries including medical device, biotechnology, and pharmaceuticals.

By listening and connecting with people, Kevin understands that accurate timely information is vital for everyone in the healthcare system. He received a BS in Accounting and an MBA in Finance and Entrepreneurial Studies from Babson College.

Paul Manberg
VP Clinical and Regulatory Affairs

Paul is an innovative, pragmatic leader with over 40 years’ experience in the medical device and pharmaceutical industries. He has directed clinical trial programs and regulatory activities supporting the successful market introduction of numerous impactful products. He spends his leisure time on the Outer Banks of North Carolina, body surfing and fishing. He received a PhD in pharmacology from The University of North Carolina School of Medicine.

Scott Greenwald
Chief Scientist

With over 25 years’ experience in healthcare research and innovation, Scott is an unprecedented leader in his field, focusing on improved care for everyone. He is an author of over 10 US Patents and over 100 peer-reviewed abstracts and manuscripts. While he’s not immersed in research, you’ll find him playing a mean round of mini golf. He received a PhD in Medical Engineering from the Harvard-MIT Division of Health Sciences and Technology (HST).

Josh Gray VP Analytic Services

Josh has 30 years’ experience in healthcare, including The Advisory Board Company, athenahealth, and Boston Consulting Group. Across his career, he has used a wide range of conventional and unconventional data sources to understand and teach the keys to top performance among the nation’s most innovative health systems and physician groups. Josh enjoys music, hiking, traveling, and watching his daughter take part in synchronized skating competitions. He received an MBA from The Wharton School at the University of Pennsylvania and an undergraduate degree from Brown University.

Carola Endicott
VP Customer Engagement, Marketing

Carola has 30 years’ experience in healthcare, including HMOs, hospitals, and start-ups. Her knowledge and optimistic outlook in operations and leadership, and her passion for making healthcare workers’ lives easier is what drives her devotion to customer engagement. She received an EdM from Harvard University Graduate School of Education.

David Clain Chief Product Officer

David has vast experience with healthcare customers from his time at The Advisory Board Company and athenahealth. His expertise and passion for statistics, strategy, and innovative analytic insights is unrivaled, as is his devotion to the Duke Blue Devils. Looking for that “aha moment” of positive change is what drives him. He received a BA from Duke University.

Margie Ahearn
VP HR

Margie has 25 years of experience in HR leadership. An avid boater, Margie has received numerous awards for excellence in HR and is always looking for challenges to grow professionally and personally. She graduated with an MBA from Southern New Hampshire University.

Nassib Chamoun
Founder and CEO

Nassib is a data scientist, lover of logistical regression and a serial entrepreneur. Previously, he was Founder and CEO of Aspect Medical Systems, a Nasdaq traded company now owned by Medtronic. Outside of work, he enjoys hosting and honing his cooking skills – specializing in Middle Eastern and outdoor feasts. He received an MS from Boston University.

Phil Devlin
COO

Phil has 30 years of experience in executive leadership. Along his journey he’s made effective and profound change in science. Little known facts about him — he loves traveling with his family, he was in the MD Engineering program at Harvard Medical School and owns 15 patents. He received an MS from Northeastern University.

What guides our culture

1

We are driven to make a profound impact on US healthcare

2

We operate in the best interests of patients and those who serve them

3

We understand and protect patient privacy and health information security

4

We use data science to enhance, but never replace clinical expertise and judgment

5

We are committed to continuous learning and improvement

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We bring rigor, discipline, and reliability to our work

7

We start with kindness, assuming good intent in others

8

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We are committed to the well-being of our employees and their families

Our vision

We envision a healthcare system where decisions are routinely informed by personalized care profiles and predictive analytics, which will improve the health of individuals and populations.

Our mission

Deploy a versatile analytic platform that creates a shared understanding of quantified health risks to inform actions with the greatest potential to benefit patients.

Who we are

We collaborate with leading health systems and integrated delivery networks, value-based care and accountable care organizations, physician groups, and commercial payers to improve care delivery and population health while reducing costs and making efficient use of scarce clinical resources.

Phil Devlin
COO

Phil has 30 years of experience in executive leadership. Along his journey he’s made effective and profound change in science. Little known facts about him — he loves traveling with his family, he was in the MD Engineering program at Harvard Medical School and owns 15 patents. He received an MS from Northeastern University.